Question 1

Can I take unlimited classes per month?

Accepted Answer

Yes, you can take as many Spanish classes as you wish by reserving classes at any time except if you purchase the Bronze plan in which you can only book up to 4 lessons per month.

Question 2

When can I book a class?

Accepted Answer

For a better service to all our students you can book a class up to 72 hours before it starts.

Question 3

How many people are in the class?

Accepted Answer

To better serve all students the class would be for eight people, although if there are up to two more people on the waiting list they would be included in the lesson.

Question 4

How long does the class last?

Accepted Answer

Classes are 50 minutes each and always start on the hour.

Question 5

I have booked a class but am unable to attend.

Accepted Answer

If you have booked but for any reason can't attend we would ask you to let us know so that another student can take that place.

Question 6

Can I cancel my plan at any time?

Accepted Answer

Yes, you can cancel your plan at any time

Question 7

Do I have access to all school material?

Accepted Answer

Yes, of course you do! Once you are a member of the school and regardless of the plan you have purchased, you have access to all the exercises, videos and online courses.

Question 8

What is the peronalized follow-up like?

Accepted Answer

We believe that each student is different and therefore we treat them differently, even so, we are aware of all of them with messages by WhatsApp, Wechat, Telegram about the lessons we have had.

Question 9

What are Games & Challenges?

Accepted Answer

Without a doubt it is the most fun thing about our school. Every Saturday we do a quiz on a lesson of the week and test the knowledge of our students.

Question 10

Is it mandatory to participate in Games & Challenges?

Accepted Answer

No, it is not mandatory. You only participate if you want to

Question 11

Do I have to pay for Games & Challenges?

Accepted Answer

Yes, Games & Challenges are not included in any subscription although there are discounts depending on which subscription is purchased.

Question 12

How long does each course last?

Accepted Answer

Each course consists of ten lessons of one hour each, although the contact with the teacher is daily.

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